Overview

At Leo Vape Store Egypt, we aim to provide high-quality vape products and a smooth shopping experience. This Refund & Returns Policy explains the conditions under which customers in Egypt can request a return, exchange, or refund.

Eligibility for Returns

Customers may request a return or exchange within 14 days of receiving the product, provided that:
• The item is unused and in its original condition
• The product is in its original packaging
• Proof of purchase (receipt or order confirmation) is provided

We reserve the right to رفض أي طلب لا يستوفي الشروط..

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:
• Opened or used vape devices
• E-liquids and pods that have been opened
• Disposable vape products after use

Exchanges

We only replace items if they are:
• Defective
• Damaged during delivery

If you need an exchange, please contact us with proof (photos or video).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• In case of damaged or incorrect items, we cover shipping

How to Request a Return

To start a return:
• Contact us via WhatsApp: +201000111052
• Or message us on our official social media pages

https://l-i-n-k-y.com/Leo-Store

Please include:
• Order number
• Product details
• Reason for return

❓ FAQ (Frequently Asked Questions)

Q: Can I return a vape after using it?
A: No, used vape products cannot be returned for hygiene reasons.

Q: How long does it take to get my refund?
A: Refunds are processed within 5–7 business days after approval.

Q: Do you accept exchanges?
A: Yes, only for defective or damaged items